There are the 6 steps in the eXp Realty onboarding process:
Submit the Join Application - You
License Verification - eXp
Broker Approval - eXp
Document Completion - eXp
License Transfer - You
Activation - eXp
Each of these steps are discussed in detail below:
Once your application has been submitted, an Onboarding Analyst (“OA”) will process your application. The OA will be a point of contact during onboarding. The OA partners with your State Broker Team which handles the license transfer process.
If you have questions or need support during onboarding:
Email: onboarding@exprealty.net
Phone: 833-303-0610
Live Help: Expert Care Desk in eXp World
You can also reach out to me anytime: Chris@ChrisGuercio.com
eXp’s primary method of communication during the onboarding process will be email.
While you are applying/onboarding, we suggest that you routinely check your email, including your spam/junk email folders, as sometimes the emails from eXp will end up there. This is especially true for Gmail accounts and/or vanity domains.
PLEASE forward copies of all emails you receive from eXp during the onboarding process to your sponsor and/or Point of Contact in our organization (e.g. Chris or Randy, etc.)
The on-boarding process can take up to 24-48 hours or more depending on the parties involved and the accuracy of information provided by the applicant. Be sure to promptly respond to communications from eXp and follow instructions given. Lack of responsiveness on your part will delay the onboarding process.
Before you begin - these are the things you will need to complete your eXp application:
✅ A desktop or laptop computer - don't try to do the application on your phone or tablet.
✅ Use Google Chrome for your browser
✅ Your full legal name (as it appears on your real estate license)
✅ Your real estate license number
✅ Your Realtor association / MLS info
if you’re not currently a member of a Realtor association and MLS, you will be required to join one within 7 days of joining eXp Realty
✅ Your sponsor’s name
See the email I sent you with the link to this Guide
✅ Your transaction history for the past 12 months
eXp will use this to determine whether you’re required to participate in eXp’s Mentoring Program
✅ Tax ID Number:
Your Social Security Number (SSN) - if you’ll be paid as an individual; OR
Employer Identification Number (EIN) - if you’ll be paid through a corporation
✅ 2 payment methods for your initial payment and subsequent monthly fees
✅ A valid checking account
This is or electronic payments made to you - commissions, revenue share, and/or reimbursements.
You’ll need the Account Number AND the Routing Number.
NOTE - your banking info must match your tax ID info:
If you’ll be getting paid in your personal name, you’ll need your:
Social Security number
Personal credit/debit card
Personal checking account
If you’ll be getting paid through a corporation, you’ll need your:
Employer Identification number
Corporate credit/debit card
Corporate checking account
Please allow 20-30 minutes to complete the Application and ICA (discussed below).
We recommend you fill out the application during business hours. There is a live chat feature to get questions answered, but it’s only functional during business hours.
The first thing you have to do is create an account. Go to: https://joinapp.exprealty.com/
Select the applicable country: US or Canada
You’ll then be taken to the page to create your account.
Make sure you're on the eXp Realty account page. Make sure the top doesn't say "...eXp Commercial OR eXp Referral Division". If it does, scroll down and click the link that says "eXp Realty Join Application"
You should see 2 columns on that page:
New Agent: select this if you’re just starting to fill out your application
Returning Agent: select this if you’ve already started your application and are logging back in to finish it. Use the Username and Password you created previously
When creating your account:
Fill in your first and last name as they appear on your real estate license
Email Address:
use an email address that you own, as opposed to one that’s connected to your current brokerage
use an email that you check frequently
Where it asks you to confirm your email address, put the same email address and make sure it matches exactly
Where it asks if you’re licensed in multiple states - answer as applicable. Then select all states in which you're licensed. Then answer any subsequent questions that populate.
When/if it asks for your phone number, put your cell phone number.
Check the box to confirm that you agree to eXp’s Terms of Use and Privacy and Data Processing Policy.
Check the box that says “I’m not a Robot”
Then click “Create Account”
NOTE - if you were previously with eXp and subsequently off-boarded, you may get a message that says “An account with this email already exists”. You have 2 options in this situation:
Use a different email to create a new account; or
Let me know and I will have eXp purge your old account from the system
Once your account is created you will have access to eXp World (our virtual office), where you can visit any department you may need for support, such as: The state broker team, Transactions, eXpert Care Concierge & more. You can log into eXp World using your guest credentials - the username and password you created when you created your eXp Account.
Use the Concierge Chat for live assistance (bottom left of the screen)
After your account has been created, you’ll be taken to a screen to sign in to begin your application.
Click the button that says "Sign In" to begin your application.
You should then see a window that looks like this:
Put the email that you used to create your account
Then check the box that says “Keep me signed in”
Then click the box that says “Next”
You should then see a window that looks like this:
Click the button that says “Send me an email”
eXp will then send a Verification email to the email address you provided. This should be the Subject and Sender:
Open the email and click the button that says “Sign In”.
If the link doesn’t work, you can use the Verification Code number provided in the email.
During this time you will also receive another email from eXp with the subject: “Application to eXp Realty: Next Steps”. This email contains additional information about the onboarding process.
The email will come from agentonboarding@exprealty.net, and It will look like this:
If you haven't received this email - check your spam/junk folders - sometimes it gets trapped there.
Once you sign in you will be taken to your Onboarding Dashboard, which looks like this:
The top of the Onboarding Dashboard shows you where you’re at in the onboarding process.
At the bottom of the dashboard you will see various modules you can click on for additional information.
In the middle of the dashboard is your Personal Code which will look something like this:
IMPORTANT - Take a screenshot of your Personal Code and email it to me. I need this code to track the status of your application on the back end.
Note: sometimes there’s a glitch in the system where it zooms in too close on the Personal Code and cuts off the last few digits. If you don’t see some space between the digits on the end and the box it’s in, zoom out on your screen to make sure you get the whole code.
When you’re ready to begin your application, go to the task that says “Complete the eXp Join Application & Sign ICA”, and then click the button that says “Let’s Go”
The application is broken up into 6 sections
Open the dropdowns for more detailed information about each section:
You will have to fill out your application with your full / legal name as it appears on your license.
If you commonly go by a nickname (e.g. “Chris” as opposed to “Christopher”) you can change this later in your profile.
The next step is to select your Sponsor.
Your sponsor should be the person who was most influential in your decision to join eXp Realty. This is the person who’s “down-line” you will be in for purposes of revenue share.
NOTE - eXp has a strict policy that once a sponsor is selected, it cannot be changed for any reason.
You will first be required to watch eXp's video about sponsorship.
After you've watched the video, click the button that says "I have viewed the video and understand the sponsorship policy”.
Then click the button that says "Select or Decline Sponsor".
You will then be taken to a screen to select your Sponsor.
You can search for your Sponsor either by the Sponsor's name or eXp email.
Your Sponsor’s info can be found in the email I sent you with the link to this page
The results of the search will appear at the bottom of the screen. Click the button that says “Select” next to the name of your Sponsor.
If you can’t find your sponsor - let me know, and I’ll try to help you.
If your sponsor still can’t be found, we can manually input the name by clicking the button that says “Can’t find your sponsor?”
A confirmation window will then pop up - click “Proceed”
You will then be taken to what looks like the previous screen, but there will be an additional question on the bottom that asks: “Are you sure ______ is your sponsor?” - Click “Yes”
Then click “Save and Continue”.
Next you’ll provide eXp with your License information.
License Number
If you haven’t received your license number from the state yet, just put all zeros (0000000) - we can fix it later when you receive your license number.
Realtor Association
Select the Realtor association you're a member of from the drop-down.
If you're not a member of a Realtor association yet, select "Not Listed / Not a Member". You will be required to join an association within 7 days of joining eXp.
If you're joining eXp in San Diego and would like to be in the same Realtor association that I'm in - join the San Diego Association of Realtors (SDAR) - SDAR.com
NRDS Number (Optional)
This is your National Association of Realtors (NAR) ID number.
MLS
Select the MLS you're a member of from the drop-down, and provide your MLS ID number.
If you're not a member of an MLS yet, select "Not Listed / Not a Member". You will be required to join one within 7 days of joining eXp.
If you're joining eXp in San Diego and would like to be in the same MLS that I'm in - join the San Diego MLS (SD MLS) - SDMLS.com
Current Brokerage
Select your current brokerage from the drop-down. If you're a new agent or you're not currently with a brokerage, select "Other".
Transaction History / Sales Volume
You will be asked how many transactions you've completed, and what your sales volume was in the last 12 months. Be honest!
If you’ve done less than 3 transactions in the last 12 months, you will likely be required to participate in eXp’s Mentoring Program. For more information about the mentoring program and its effect on your commissions - check out these sections on my website:
eXp Realty >> Support >> Mentoring Program
eXp Realty >> Commissions >> New Agents
NOTE - If you’re an experienced agent, and there is a specific reason why you did less than 3 transactions in the last 12 months, let me know, and I can help you request an exemption from the Mentoring Program requirement.
You do not have to select a mentor when filling out the application - eXp will pair you with a certified eXp mentor in your market.
If you’re in San Diego, I will make sure you're paired with our recommended mentor
Additional Licenses in Other States / Provinces / Countries
You will be asked if you are licensed in another state, province, or country - select "Yes" or "No"
If you have an additional license(s), you will be asked to provide that license info as well.
As per eXp Policy, ALL licenses held by an agent will need to be with eXp. If an agent is licensed in multiple states (and/or countries), then they will need to place that license with eXp as well.
Please reach out to onboarding@exprealty.net with any questions!
You will next be asked about your real estate experience and how you're conducting business.
Broker / Owners
You will be asked if you're a brokerage owner and/or if you own interest in another brokerage.
If you are a brokerage owner and/or own interest in another brokerage, please note that as per eXp Policy, you may not hang your broker's license at any other brokerage, even if authorized by law to do so.
Spouse / Domestic Partner at Another Brokerage
Per eXp Policy, if an agent has a spouse who is licensed with another brokerage, that spouse will need to join eXp as well.
Please reach out to your specific state broker with any questions.
Office
You will be asked whether you have, or wish to obtain an office or "brick and mortar" location…
Since eXp is a cloud brokerage (no brick-and-mortar offices), by default your main office address will be the address of your State Broker. This might not be near the area where you practice.
If you want to use a different address than your State Broker’s as your main office address, you have 2 options:
If you have your own office, you can have it designated as an eXp branch office.
If there is a designated eXp branch office in your area, you can get permission from the “manager” (owner) of that office to use their address as your main office address. You will have to provide the owner/manager with your DRE number and be added to their list of authorized users of that branch office.
There are specific requirements that must be met to exercise either one of these 2 options - contact your State Broker for details.
Teams
You will be asked whether you're bringing a team or joining as part of a team.
Please note that a “team” is different from a “revenue share organization”. A “team” refers to an actual real estate sales team. Joining someone’s “revenue share organization” does not necessarily mean you will be part of their “team”.
If you’re unsure how to answer this question - ask your sponsor.
For more information about teams at eXp, click the links below:
eXp Realty Team Services Guide
Checklist for Teams Joining eXp
eXp Realty / Residential: Team Services (US Agent Center)
Team Leaders (or Brokers joining as a team)
Upon completion of your Join Application, a member of eXp's Team Services will contact you to facilitate your team's transition to (or formation) at eXp.
Team Members
If you’re joining eXp as part of a team, you will also be asked to sign a “Team Agreement” with eXp. This is a separate agreement from the one you sign with your Team Leader. It confirms for eXp that you are on a team, and are required to give at least a 25% split to your team leader. The reason eXp requires this is because if you’re on a team, you get a reduced cap.
Upon your activation, a member of eXp's Team Services will contact you to address any inquiries you may have.
If you have questions about Teams at eXp, send an email to: TeamIntegrations@exprealty.net
You will then be asked for your financial info for payments and direct deposits.
How You Will Be Paid (Individual or Company)
You will be asked about being paid as an individual or through a company (LLC, S-Corp, etc.).
If you don't have a company - you will be paid as an Individual.
Consult your accountant or tax professional for advice.
Paid as an Individual
If you will be paid as an individual - enter your Social Security Number (SSN).
You will then be asked to provide info for your W-9 which will be signed during the Documents stage of the application process.
Paid Through a Company
You will be asked whether you would like to get paid through a company.
If you have a company (LLC, S-Corp, etc.) and would like your commissions and/or Revenue Share payments to be made to that company - select "Yes".
You will then be asked to provide your company's tax ID number (EIN) and additional info about your company.
Consult your accountant or tax professional for advice.
Payment Info
You will then be asked how you would like to pay your recurring fees (initial fee and monthly fees) - select either "Credit/Debit Card" or "Checking Account".
** You will provide the account info for BOTH your credit/debit card AND your checking account later on the payment authorization form (see below).
eXp requires a valid method of payment to be on file at all times. You may be subject to termination for failing to adhere to this requirement.
Recurring Fees Confirmation
You will be asked if a 3rd party is paying for either your initial fee or your monthly fees - select "Yes" or "No".
If your fees are being paid by a 3rd party, eXp will send that person a 3rd party payment authorization form.
Then confirm the recurring fee amounts by clicking the button that says "I Agree".
W-9 Info
The W-9 is the tax document you must sign which will dictate how you get paid.
The info you provide here has to match how you're going to be paid:
If you're going to be paid in your Personal name - you have to provide your personal payment info
If you're going to be paid in a Corporation - you have to provide the corporate payment info
For information on how to complete your W-9:
Direct Deposit Info
You will then be asked to provide your checking account information for direct deposits of commissions, Revenue Share, and/or reimbursements.
The info you provide here has to match how you're going to be paid:
If you're going to be paid in your Personal name - you have to provide your personal checking account info.
If you're going to be paid in a Corporation - you have to provide the corporate checking account info.
Financial Info Confirmation
You will then be asked to confirm all of your financial info.
Please review the information thoroughly!! Any incorrect info provided will cause a delay in the processing of your application.
When you've confirmed that all the info is correct - click the button that says "Save and Continue".
The last step of the application is to complete and sign your documents. The documents will be filled in based on the info you provided during the application process.
When you're ready to sign your documents - click the button that says "Sign My Documents".
There are 4 main documents you will need to sign in order to complete your application:
Independent Contractor Agreement (ICA)
Payment Authorization Form
Direct Deposit Authorization Form
W-9
Independent Contractor Agreement (ICA)
The Independent Contractor Agreement (ICA) is your contract with eXp laying out the terms of your affiliation with the company.
To review and sign your ICA - click the button that says "Sign"
We highly recommend that prior to signing the ICA, you print out a copy and thoroughly review it.
Make sure the correct sponsor is named on your ICA. Once the ICA is signed and a sponsor is named, it cannot be changed.
Payment Authorization Form
This form is actually entitled "Credit Card and Checking Account (ACH) Authorization Form"
To complete and sign this form - click the button that says "Sign"
You must provide BOTH your credit/debit card AND your checking account info.
Select which payment method you would like eXp to use first (Primary payment method).
Provide YOUR info even if someone else is paying your fees. If you indicated on your application that your fees are being paid by a 3rd party, eXp will send that person a 3rd Party Payment Authorization Agreement
Direct Deposit Authorization Form
This is the form authorizing eXp to make direct deposits into your checking account.
To sign this form - click the button that says "Sign"
The form will already be filled in based on the info you provided during your application.
Your checking account info has to match how you're going to be paid:
If you're going to be paid in your Personal name - you have to provide your personal checking account info.
If you're going to be paid in a Corporation - you have to provide the corporate checking account info
Please also note that the final four digits of your tax identification number must match on both your W-9 form and the Direct Deposit form.
W-9
The W-9 is the tax document you must sign which will dictate how you get paid.
To sign this form - click the button that says "Sign"
Your credit/debit card and/or checking account info has to match how you're going to be paid:
If you're going to be paid in your Personal name - you have to provide your personal payment info
If you're going to be paid in a Corporation - you have to provide the corporate payment info
Please also note that the final four digits of your tax identification number must match on both your W-9 form and the Direct Deposit form.
For information on how to complete your W-9:
There may be additional documents for you to sign depending on your answers to the questions in your application.
You must sign ALL 4 documents to complete your application.
Once signed, eXp will send signed copies of the documents to the email address you provided. Please allow up to 2 business days for the completed documents to arrive.
During the application process, you will be asked if you want to participate in the Agent Equity Program, which gives you the option to have 5% of each net commission check go towards the purchase of stock on your behalf at a 5% discount off the 30 day market average.
This is an optional program, but I highly recommend it. This is one of the key benefits of joining eXp Realty. Everyone on our team elected to do this.
If you’re not prepared to select this option now, you can always do it later.
If you’re committed to joining eXp, but aren’t quite ready to move your license, you can submit a request for a Revenue Share Placeholder Addendum (RSPA) to the Independent Contractor Agreement (ICA).
The RSPA is literally a "place-holder" for you at eXp while you're preparing to make the transition.
The main benefit of the RSPA is that it allows you to begin recruiting agents to eXp (i.e. build your downline) even before you have officially joined eXp.
For example, if you’re a broker and you want to start moving your agents over before you’re ready to close down your brokerage, you can submit an LOI, and begin moving your agents to eXp while you’re winding things down. You won’t be able to actually receive revenue share from agents you recruit until you yourself join eXp, but you won’t lose the opportunity to bring people in under you while you’re getting your ducks in a row.
Important Notes about Requesting an RSPA:
In order to get an RSPA, you must submit your application to join eXp, and sign your ICA; however, you won’t transfer your license to eXp yet. Your onboarding will be in “hold” status until you are ready to actually join eXp.
No one (e.g. your current brokerage) is notified that you have submitted your application and a request for an RSPA.
Your monthly fee at eXp does not begin until you officially join eXp (you don’t pay anything during the RSPA period).
The RSPA will be in effect for 90 days - i.e. - you have to transfer your license to eXp within 90 days. Extensions can be granted on a case by case basis.
The request for an RSPA must be submitted immediately after you submit your application to eXp and sign your ICA.
For additional info about the RSPA - click on the following links:
To request a Revenue Share Placeholder Addendum to your ICA - fill out this form:
RSPA Application (Google Form)
After you complete the Google form to request the RSPA, eXp will send you the actual RSPA for electronic signature. Your RSPA will not be in effect until you sign it. You will receive a fully-executed copy for your records.
If you have additional questions, send an email to: RSPA@exprealty.net
If you're capped at your current brokerage (meaning you’ve reached the annual maximum amount of commission split paid to the brokerage and are now receiving 100% of the GCI on your transactions) and don't want to lose your 100% split, you may be eligible for a Cap Deferment at eXp.
Subject to certain conditions, eXp may allow you to join at a 100% split, and you won’t pay a commission split to eXp until your anniversary date with your current brokerage.
For more info and to determine whether you’re eligible for Cap Deferment - click this link:
Cap Deferment Policy, Procedures and FAQ’s
To apply for a Cap Deferment with eXp:
Once your application has been submitted, send me an email with the following info:
Full name used to submit your application
Email used to submit your application
Date you submitted your application
Your Personal Code from your application/onboarding dashboard - I need this to track the status of your application
You can track the status of your application by inputting your Personal Code (from your application/onboarding dashboard) into eXp’s Onboarding Tracker.
During the License Verification stage, an Onboarding Analyst will review the agent's name and license number on the state commission website and will verify the license status.
Reminder: your name on your application must match your name as it appears on your real estate license, otherwise the processing of your application will be delayed.
During the Broker Approval stage, the eXp Onboarding Analyst will contact your State Broker Team for further information regarding your license status and eligibility of transfer.
During the Document Completion stage, the eXp Onboarding Analyst will review your completed Independent Contractor Agreement (ICA), and will contact you regarding any revisions needed.
All correspondence from eXp re: required revisions will come from onboarding@exprealty.net.
The actual paperwork for any required revisions will come from revisions@exprealty.net.
Remember: lack of responsiveness to emails and/or other communications from eXp will delay the processing of your application and your onboarding.
Once your application is complete and has been accepted by eXp, the next step in joining eXp Realty is to transfer your license. You will not be a part of eXp until YOU do this.
BEFORE you transfer your license, be sure to do the following:
Review your Independent Contractor Agreement (ICA) with your current brokerage
See what happens with:
Open escrows
Current listings
Signed buyer-broker agreements
Open referrals
If your current brokerage gave you money when you joined - do you have to pay it back?
Do you have a non-compete?
Is there a non-solicitation clause?
Empty your personal effects from your office / desk
Get everything off of your current brokerage's server:
Contacts
Emails
Calendars
Documents & contracts
Photos
Passwords
Etc.
Notify your clients that you will be changing brokerages.
Notify your eXp State Broker if you will be transferring listings and/or buyer-broker agreements so they can get the paperwork started.
The process to transfer your license varies from state to state.
eXp will email you detailed instructions on the next steps of the license transfer process. Be sure to regularly check your email (including your spam/junk folders) for this email.
If you do not receive this email - notify the Onboarding Team by sending an email to: onboarding@exprealty.net.
When you're ready to transfer your license, follow the instructions provided by eXp.
If you have any questions, email your eXp state broker team:
Format: StateAbbreviation.Broker@exprealty.net
Ex: CA.Broker@exprealty.net
The license transfer instructions from your State Broker will tell what to fill in for your mailing address and/or your “main office address”.
Since eXp is a cloud brokerage (no brick-and-mortar offices), by default your main office address will be the address of your State Broker. This might not be near the area where you practice.
If you want to use a different address than your state broker’s address as your main office, there are options (see above). Your office address can be changed later. For now, put the address provided by your state broker.
Please let me know when you've transferred your license so that I can notify your eXp State Broker Team.
After you've transferred your license, eXp will then certify the transfer, and your license will now be affiliated with eXp Realty.
You will then move to the final stage of onboarding (Activation) - see below.
The last step is getting activated in eXp’s internal system (Enterprise).
Once you’re activated, you will receive an automated welcome email from eXp with the subject line: “Congratulations! You are officially an eXp Agent!”.
In this email:
you’ll be asked to activate your Passport account (universal password to all things eXp)
You will get access to all of your eXp tools and resources
You will get access to the New Agent Checklist to help you get started at eXp
Please forward the welcome email to me upon receipt.
The $149 joining fee (which includes your 1st month’s fee) will be charged within 24-48 hours of you being activated.
Once you're activated at eXp, be sure to do the following IMMEDIATELY:
Notify your Realtor Association that you’ve switched to eXp and complete any required paperwork.
Notify your MLS that you’ve switched to eXp and complete any required paperwork - if you don’t, you’ll lose access to your MLS.
Transfer your listings and/or buyer-broker agreements. First contact your MLS for instructions, then contact your state broker.